ShopRite from Home Services Information

Due to extremely high demand for online shopping services time slots for pick up or delivery may be extremely limited or unavailable.

  • We recommend that you click on “reserve time slot” before you start your order.  You will have approximately 1 hour to submit your order and hold your reserved time slot.
  • IF ALL TIME SLOTS ARE SOLD OUT, PLEASE NOTE THAT STAFF IN THE STORE OR CONTACT CENTER ARE UNABLE TO OPEN/CREATE TIME SLOTS, RESERVE OR ACCEPT PAYMENT FOR FUTURE SLOTS OR PUSH ORDERS THROUGH.  We recommend that you save your cart as a list and try back at another time. Slots may open up later in the evening and future dates may become available. 
  • Once you reserve a slot you can add your list to your cart and complete your order.

  • To ensure your order has been placed, look for the order number to appear at the end of the checkout process.  You will also receive an email with your order number to confirm that your order has been placed.

  • To make changes to an order that’s been placed such as add/delete items, change payment method, change the pick up/delivery option follow these steps:   
  1. Sign in to your account and ensure your store is selected. 
  2. Select “my account” in the upper right corner and then “order history.” Find the order number you wish to modify and choose CANCEL or CHANGE. 
    • If you are making changes, the items will be added back in to your cart.  Add or delete items and then complete the checkout process again. 
    • You have a limited amount of time to complete this process and reserve your time.
  3. If the order you wish to change is noted as “PROCESSING” you will be unable to make changes to it. 
    • Orders in “processing” are already being shopped by your shopper and cannot be modified.

  • Promos: Online promos are reserved especially for online customers based on specific purchase requirements.  We regret that we are unable to honor these special promotions on in-store purchases.

  • Pricing: Just like our in-store prices, ShopRite from Home prices change on Sundays according to our advertising circulars.  We strive to bring our customers great values every day.  Due to the current volume of ShopRite from Home orders we are unable to guarantee that your order will be fulfilled in the same ad week as it was placed.  Your online total is always an estimated total – your final price is based on the sale prices in effect at the time your order is processed in the store’s checkout system.  We regret that we are unable to adjust final pricing to accommodate the previous week’s sale prices.

  • Product Availability:  We’re doing our best to fill your order accurately and on time.  Your order is selected from store inventory and is subject to in-store availability and purchase limits.  Since product deliveries and in stock conditions may be inconsistent at this time, we regret that we are unable to guarantee that your order will be filled completely.  We are sorry for the disappointment this may cause and we appreciate your patience. 

    Our site does not reflect current product inventory.  Your items will be selected for you on the day of the order, products are not “reserved” at the time your order is placed.

    Sign up to receive order updates and out of stock product alerts by texting SRFH to 20669. This will be the only means of communication at this time. Substitutions will be limited.